Privacy Policy for placeboworld.co.uk

This Privacy Policy explains how we collect, use, and protect your personal information when you visit placeboworld.co.uk (the “Website”). By using the Website, you agree to this Policy.
1. Who We Are
This Website is operated by Elevator Lady Limited  (“we,” “us,” or “our”).
If you have questions about this Policy, you can contact us at:
Email: Info@placeboworld.co.uk
Postal Address: ℅ Sense of Music Global House, 1 Ashley Avenue, Epsom, Surrey, KT18 5AD
2. What Data We Collect
We collect the following categories of personal data:
  • Information you provide directly:
    • Name, email address, shipping/billing details (when making purchases or signing up to our mailing list).
  • Automatically collected data:
    • IP address, browser type, device information, and pages you visit on the Website.
  • Marketing data:
    • Interaction data from cookies, Meta Pixel, Google Analytics/Ads, and TikTok Pixel.
3. How We Use Your Data
We use your personal data to:
  • Process orders and deliver products or services
  • Respond to inquiries and provide support
  • Send marketing emails (if you have opted-in)
  • Improve our Website and marketing campaigns
  • Personalize your experience on our Website
  • Measure the effectiveness of ads on Meta, Google, and TikTok
4. Legal Basis for Processing
We process your personal data under the following legal bases (as required by GDPR):
  • Contract: To fulfill purchases when you purchase music, merchandise, tickets or other products and services from us
  • Consent: When you opt-in to marketing communications and accept marketing cookies, voluntarily complete surveys, provide feedback, participate in promotions and competitions via us or our partners
  • Legitimate Interests: To understand Website traffic and improve performance, when you use our website or landing pages set up with our partners
5. Marketing & Cookies
We use cookies and tracking technologies to deliver a better experience:
  • Essential cookies: Required for the Website to function.
  • Analytics cookies: Help us understand how visitors use the Website.
  • Marketing cookies & pixels: From Meta (Facebook/Instagram), Google, and TikTok to deliver personalized ads and measure ad performance.
You can manage or withdraw cookie consent anytime using our cookie banner or your browser settings.
6. Data Sharing & Processors
We work with trusted partners (data processors) who process data on our behalf:
We ensure that all processors comply with GDPR and only use your data as instructed.
7. Your Rights
Under GDPR, you have the right to:
  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Restrict or object to certain processing activities
  • Withdraw consent at any time (for marketing emails/cookies)
  • Lodge a complaint with a data protection authority
To exercise your rights, contact us at Info@placeboworld.co.uk
8. Data Retention
We keep your personal data only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, or resolve disputes.